Omnichannel Capture

The amount of data that businesses must analyze and manage is always increasing, and it is coming from more diverse sources than ever before – paper, the internet, mobile devices, and more. To best serve your customers’ needs while remaining competitive and innovative, it is critical to be able to efficiently and effectively capture and process all of this data regardless of its source. By delivering this data to your mission-critical systems, Omnichannel Capture increases your productivity while also allowing you to access and manage data to review and manage current and future steps in your development and progress.

We can help you centralize your capture process with an Omnichannel Capture Smart Process Application.

The capture process includes the following necessary steps:

  1. Collect documents and files from various sources and various formats
  2. Identify the start & end of each document
  3. Determine the document’s type or classification
  4. Assign unique metadata to each document
  5. Extract useful information for use in your critical systems
  6. Deliver the documents & information to these business systems
These steps are automated with an Omnichannel Capture solution, which accepts images and documents from scanned paper, fax, email, web portals, mobile apps, and other sources, then uses advanced image enhancement and text recognition tools to automate the process, removing manual human tasks and errors.