transcendSO
transcendSO
Sales Order Automation
Fewer errors and increased processing efficiency mean happier customers.
Sales Order Automation implemented through Optima’s transcendSO intelligent automation capabilities assure that accurate and error free order data is posted to the ERP. Customer purchase orders arriving from diverse sources (email, Fax, XML, EDI, etc.) with different formats are captured, and the relevant data is extracted and validated against the ERP master data. The solution provides automated user notification of exceptions and conversion of approved orders to sales orders.
Bussiness Benefits
- Multi-channel intelligent capture provides a single source of truth for all incoming data
- Timely and accurate order information enhances customer satisfaction
- Customer service reps can quickly address customer inquiries
- Purchasing departments are better able to accurately forecast inventory
- Billing departments gain timely access to sales orders to validate order fulfillment and generate invoices
With transcendSO you can:
Accelerate order processing
Able to process orders arriving from multiple sources to improve order cycle time
Avoid costly mistakes
Intelligent automation capture, extraction, and validation essentially eliminates manual processing by up to 90%
Improve customer inquiry response time
Real time access to all critical information facilitates customer service rep response time
Manage cash flow more effectively
Shortening the time from purchase to order and invoice delivery improves cash flow
